In today's competitive world, the quality of a company's inbound call center and the success of its customer service efforts are inextricably linked. Organizations must ensure that their inbound call center services are high performing. This helps to ensure that they can respond efficiently and appropriately, to customer queries/sales calls, feedback, surveys, and other activities, which would lead to success in their sales and acquisition strategies, thus leading to revenue generation.The challenges of maintaining an inbound call center render this impractical for many businesses; these include the costs of hiring specialized staff and maintenance of infrastructure.
We analyse client's requirement and design a solution for optimum results. The methodology will be discussed with the client and defined. The team will be trained on the process and product to offer high quality service. The team will be monitored by Quality analyst and Managers to ensure service levels are achieved consistently.
800 Answering Services shows that you value the customer and are willing to pay the cost of the call while helping with your customer's query. An 800 answering service offers what no other voice mails or answering machines can provide - a personal, individual reply to your customer's inquiry.
A phone answering service works in a way where it replaces the automated voice message or IVR system. Instead it relies on a live operator to answer the call at any time of the day.
Outsourcing order taking service to a call center provider will ensure the streamlined sales of your product while your company focuses on advertising the product and building the brand/business.
We use the latest in customer support technology to ensure superior voice quality. Our call center agents are also given stringent training in their accent before they are allowed to work on projects.
Up-selling is when a customer's attention is drawn to a better quality and higher priced product or to the savings to be made by buying a larger quantity of a product.Cross-selling is made when the customer is given to understand the advantage of buying a related or associated product.
Our services gives you Quick turnaround time,Zero tolerance for errors,Adherence to the service level agreement, Reliable and committed management, Highly skilled resources.
We will work within your specifications and requirements, providing product information request services on Warranty Services, Product Support, Features, Upgrades, Accessories, and any other service.
Outsource Solutions has experience in catering to the medical answering requirements of medical practices, hospitals, hospices, medical equipment companies, pharmacies, therapists, nursing registries and care givers